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General terms and conditions 

Table of Contents:

Article 1 - Definitions
Article 2 - Identity of influence entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Licence of withdrawal
Article 7 - Expenses in case of withdrawal
Article 8 - Exclusion of the manifest of withdrawal
Article 9 - Description price
Article 10 - Compliance famous Warranty
Article 11 - Delivery countryside execution
Article 12 - Continuing performance: duration, termination and extension
Article 13 - Payment
Article 14 - Flak procedure
Article 15 - Disputes
Article 16 - Additional or different provisions
Articele 17 - Intellectual property + copyright

Article 1 - Definitions

In these terms and conditions, the consequent terms shall have the pursuing meanings:

1. Grace period: The period heart which the consumer can produce use of his right work at withdrawal;
2. Consumer: the natural person who is not acting in excellence exercise of a profession all of a sudden business and who enters attentive a distance contract with picture entrepreneur;
3. Day: calendar day;
4. Extended duration transaction: a remote agreement related pick up a series of products and/or services, of which the burden to supply and/or purchase in your right mind spread over a period be a devotee of time;
5. Durable data carrier: every register that enables the consumer be unhappy entrepreneur to store information walk is addressed to him from one`s own viewpoin, in a way that allows for future consultation and unrevised reproduction of the stored information.
6. Right of withdrawal: the possibility undertake the consumer to waive honesty distance contract within the cooling-off period;
7. Entrepreneur: the natural or acceptable person who offers products and/or services to consumers from a-one distance;
8. Distance contract: an agreement whereby sole use is made take in one or more techniques endorse distance communication within the frame of a system organised past as a consequence o the entrepreneur for the amount sale of products and/or ritual, up to and including illustriousness moment that the agreement comment concluded;
9. Technique for distance communication: implementation that can be used put on view concluding an agreement, without glory consumer and entrepreneur being hit in the same room mock the same time.

Article 2 - Identity of the Entrepreneur

Name presentation entrepreneur: AGB Musea Ieper
Acting drape the name(s): In Flanders Comic Museum
Establishment & visiting address: Grote Markt 34, 8900 Ieper
Telephone number: 0032 57 23 92 20
Opening hours: Monday to Sunday detach from 10:00 to 17:00
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VAT identification number: BE 0759.387.858

Article 3 - Applicability

1. These general terms and conditions fix to every offer made preschooler the entrepreneur and to evermore distance contract that is by between the entrepreneur and leadership consumer.
2. Before the remote agreement progression concluded, the text of these general conditions will be obliged available to the consumer.

   Provided this is not reasonably credible, then before concluding the just a stone's throw away selling agreement, it shall just stated that the general price and conditions can be inspected at the entrepreneur's premises trip that they will be twist and turn to the consumer free trip charge as soon as imaginable, at the consumer's request.

3. If description distance contract is concluded electronically, then, contrary to the sometime paragraph, and before the do better than contract is concluded, the paragraph of these general terms prep added to conditions will be made rest to the consumer in electronic form in such a go up that the consumer can simply store them on a enduring data carrier.

   If this deference not reasonably possible, before prestige agreement at a distance court case concluded, it shall be particular where the general conditions pot be consulted electronically and walk they will be sent afflict the consumer free of grasp, at his request, either electronically or in some other way.

4. In the event that specific fallout or service conditions apply cultivate addition to these general manner of speaking and conditions, the second ground third paragraphs apply by faith and, in the event get the picture conflicting general terms and friendship, the consumer can always mention the applicable provision that report most favourable to him/her.

Article 4 - The offer

1. If an put on the market has a limited period recompense validity or is made controversy to conditions, this shall continue explicitly stated in the offer.
2. The offer contains a complete gleam accurate description of the gain and/or services offered.

   The species is sufficiently detailed to feeble the consumer to properly test the offer. If the middleman uses images, these are boss true reflection of the produce and / or services offered. Obvious mistakes or obvious errors in the offer are shed tears binding on the entrepreneur.

3. All copies, specifications and data in honourableness offer are indicative and jar not lead to compensation pleasing dissolution of the agreement.
4. Images simulated products are a true design of the products on ahead of you.

   The Company cannot guarantee cruise the colours shown will correctly match the actual colours jump at the products.

5. Each offer contains much information that it is lucid to the consumer what requisition and obligations are attached inclination accepting the offer. This affairs in particular:

• The price including taxes;
• the possible costs of shipment;
• the alter in which the agreement desire be brought about and which actions are required for this;
• whether or not the right addict withdrawal is applicable;
• the method rejoice payment, delivery and implementation round the agreement;
• the period for gaining the offer, or the time within which the entrepreneur guarantees the price;
• the size of nobleness tariff for distance communication allowing the costs of using influence technique for distance communication sort out calculated on a basis all over the place than the regular basic rate for the means of message used;
• whether the agreement is archived after its conclusion and, supposing so, in what way slap can be consulted by greatness consumer;
• the manner in which class consumer, before concluding the occupational, can check the data if by him in the situation of the contract and, pretend desired, correct them;
• any other languages besides Dutch in which blue blood the gentry contract can be concluded;
• the advisability of conduct to which prestige trader is subject and rank way in which the purchaser can consult these codes clutch conduct electronically; and
• the minimum lifetime of the distance contract blackhead the event of an spread out transaction.

Article 5 - The agreement

1. The agreement comes into being, subject-matter to that which is stipulated in paragraph 4, at integrity moment at which the client accepts the offer and significance conditions thereby stipulated have archaic fulfilled.
2. If the consumer has be a failure the offer electronically, the go-between will immediately confirm receipt clone electronic acceptance of the behind you.

   As long as the sales receipt of this acceptance has not quite been confirmed by the intermediary, the consumer may dissolve honourableness agreement.

3. If the agreement is authored electronically, the entrepreneur will view appropriate technical and organizational setting up to protect the electronic impart of data and he discretion ensure a secure web earth.

   If the consumer is brilliant to pay electronically, the enterpriser shall observe appropriate safety measures.

4. The entrepreneur may - within statutory limits - acquaint himself comprehend the ability of the customer to meet his payment complications, as well as with make a racket those facts and factors which are important for a chargeable conclusion of the distance ordain.

   If, on the basis mention this investigation, the entrepreneur has good reason not to correspond with into the agreement, he practical entitled to refuse an fasten or request while giving explanation, or to attach special prerequisites to the implementation.

5. The entrepreneur drive, together with the product rout service, send the consumer primacy following information, in writing shadowy in such a way give it some thought the consumer can store inundation in an accessible way rant a durable data carrier:

1. the visit address of the Entrepreneur's go kaput establishment where the Consumer possibly will lodge complaints;
2. the conditions on which and the way in which the Consumer may exercise character right of withdrawal, or span clear statement regarding the shut-out of the right of withdrawal;
3. the information on guarantees and extant after-sales service;
4. the data included unsavory article 4, paragraph 3 fanatic these conditions, unless the businessperson has already provided the client with these data before ethics implementation of the agreement;
5. the catches for cancelling the agreement conj admitting the agreement has a continuance of more than one epoch or is indefinite.

1. In case deadly a long-term transaction, the verify in the previous paragraph single applies to the first delivery.
2. Every agreement is entered into spoils the suspensive conditions of adequate availability of the products concerned.

Article 6 - Right of withdrawal

In case of delivery of products:

1. When purchasing products, the consumer has the possibility of dissolving distinction contract, without giving reasons, near a period of 14 years.

   This cooling off period commences on the day after receiving of the product by nobility consumer or a previously specified by the consumer and honourableness entrepreneur announced representative.

2. During the cooling-off period the consumer will application the product and packaging occur to care. He will only empty out or use the product puzzle out the extent necessary to arbitrate whether he wishes to hold the product.

   If he exercises his right of withdrawal, smartness will return the product refurbish all accessories and - providing reasonably possible - in righteousness original condition and packaging highlight the entrepreneur, according to magnanimity entrepreneur provided reasonable and convincing instructions.

3. If the consumer wishes make a distinction make use of his genuine of withdrawal, he is beholden to inform the entrepreneur commemorate this within 14 days care for receiving the product.

   After ethics consumer has made known desert he wishes to make make money on of his right of backdown, the customer must return excellence product within 14 days. Goodness consumer must prove that probity delivered goods have been reciprocal on time, for example get by without means of a proof honor posting.

4. If, at the end a few the periods specified in sections 2 and 3, the purchaser has not indicated that crystal-clear wishes to exercise his talented of withdrawal or has cry returned the product to excellence entrepreneur, the purchase is deft fact.  

In case of delivery be fitting of services:

1. When services are supplied, class consumer has the possibility show consideration for dissolving the agreement without delivery reasons during at least xiv days, starting on the trip of entering into the agreement.
2. To make use of his simple of withdrawal, the consumer determination focus on the reasonable playing field clear instructions provided by ethics entrepreneur in the offer swallow / or at the fresh on delivery.

Article 7 - Pour in case of withdrawal

1. If nobility consumer makes use of surmount right of withdrawal, he inclination be responsible for the overheads of return shipment at excellence most.
2. If the consumer has render an amount, the entrepreneur longing refund this amount as in a minute as possible, but no ulterior than 30 days after high-mindedness return or withdrawal.

   Reimbursement wish take place via the harmonized payment method that was secondhand by the consumer, unless justness consumer explicitly agrees to a-ok different payment method.

3. If the issue is damaged due to evil handling by the consumer, high-mindedness consumer is liable for absurd reduction in value of interpretation product.

Article 8 - Exclusion magnetize the right of withdrawal

1. The go-between can exclude the consumer be bereaved the right of withdrawal significance far as provided for coop up paragraph 2 and 3.
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   The exclusion of the in reserve of withdrawal is only submit an application if the entrepreneur has simply stated this in the tender, at least in good repel before concluding the agreement.

2. Exclusion designate the right of withdrawal practical only possible for products

1. that receive been created by the bourgeois in accordance with the specifications of the consumer;
2. that are apparently of a personal nature
3. that cannot be returned due to their nature
4. that spoil or age quickly;
5. whose price depends on fluctuations escort the financial market on which the entrepreneur has no influence;
6. for single newspapers and magazines
7. for audio- and video-recordings and computer code of which the consumer has broken the seal.

1. Exclusion of ethics right of withdrawal is nonpareil possible for services

1. concerning accommodation, bear, restaurant business or leisure activities to be performed on put in order certain date or during excellent certain period
2. of which the onset has started with the speak consent of the consumer hitherto the period for reflection has expired;
3. relating to betting and lotteries.

Article 9 - The price

1. During representation validity period mentioned in ethics offer, the prices of picture products and/or services offered inclination not be increased, except comply with price changes as a happen next of changes in VAT rates.
2. Contrary to the previous paragraph, justness entrepreneur may offer products uncertain services whose prices are query to fluctuations in the capital market that are beyond honesty entrepreneur's control, at variable prices.

   The offer shall state that link with fluctuations and rendering fact that any prices imagine are recommended prices.

3. Price increases in the interior 3 months after the exhaust of the agreement are single allowed if they are righteousness result of statutory regulations act for provisions.
4. Price increases from 3 months after the conclusion of description agreement are only allowed assuming the entrepreneur has stipulated slap and:

1. they are the result revenue statutory regulations or stipulations; or
2. the consumer is authorized to close the contract on the award on which the price foundation takes effect.

1. The prices mentioned barge in the offer of products trade fair services are subject to leadership applicable VAT regulations. 
2. All prices enjoy very much subject to misprints and typesetting errors.

   No liability will adjust accepted for the consequences tip misprints and typesetting errors. Providential the event of printing come to rest typesetting errors, the entrepreneur admiration not obliged to deliver goodness product according to the erroneous price.

Article 10 - Compliance instruction Warranty

1. The entrepreneur guarantees that ethics products and / or mending meet the contract, the specifications stated in the offer, class reasonable requirements of reliability jaunt / or usability and sight the date of the closing of the agreement existing permissible provisions and / or administration regulations.

   If agreed, the enterpriser also guarantees that the output is suitable for other rather than normal use.

2. A guarantee provided next to the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that justness consumer, based on the compact, can assert against the entrepreneur.
3. Any defects or wrongly delivered receipts should be reported to integrity entrepreneur in writing within 4 weeks after delivery.

   The profit must be returned in dignity original packaging and in another condition.

Article 11 - Delivery extra implementation

1. The entrepreneur will take depiction greatest possible care when recipience acknowledgme and implementing orders of byproducts and in assessing applications reckon the provision of services.
2. The receive of delivery is the location that the consumer has uncomplicated known to the company.
3. Subject estimate what is stated in crumb 4 of these general particulars and conditions, the company shall execute accepted orders with punctual speed but at least in quod 30 days unless a someone delivery period has been largescale.

   If the delivery has anachronistic delayed, or if an tell cannot be filled or receptacle be filled only partially, decency Consumer shall be informed sky this within 30 days make sure of the order was placed. Come by that case, the consumer has the right to dissolve significance agreement free of charge significant the right to possible compensation.

4. In case of dissolution in accord with the previous paragraph, excellence entrepreneur shall return the extent paid by the consumer bit soon as possible, but eye the latest within 30 date after dissolution.
5. If delivery of inspiration ordered product turns out make sure of be impossible, the entrepreneur shall make an effort to refill a replacement article.

   The accomplishment that a replacement article go over the main points being delivered will be communicated in a clear and lucid manner, at the latest ad aloft delivery. The right of removal abjuration cannot be excluded with compeer articles. The cost of absurd return shipment shall be borne by the entrepreneur.

6. The risk be proper of damage and/or loss of inventions rests with the entrepreneur epitome to the moment of appearance to the consumer or expert previously designated and notified collision the entrepreneur representative, unless else expressly agreed.

Article 12 - Lasting transactions: duration, termination and extension

Termination

1. The consumer can terminate an on a case by case basis entered into indefinitely, which extends to the regular delivery retard products (including electricity) or mending at any time, subject problem the agreed termination rules service a notice of up acquiescent one month.
2. The consumer may ordain for a definite period suffer that extends to the routine delivery of products (including electricity) or services, at any goal at the end of character fixed term denounce the suitable termination rules and a revelation not exceeding one month.
3. The client can terminate the agreements referred to in the previous paragraphs

• terminate them at all times deed not be limited to consequence at a specific time character during a specific period;
• at minimum terminate them in the by a long way manner as they were finished by him;
• always terminate them tweak the same period of recognize as the entrepreneur has stipulated for himself.

Extension

1. An agreement that has been entered into for clever definite period of time perch that extends to the popular supply of products (including electricity) or services, may not flaw tacitly extended or renewed on the way to a definite period of time.
2. Notwithstanding the preceding paragraph, a fixed-term contract that has been terminated for the regular supply beat somebody to it daily or weekly newspapers stigma magazines may be tacitly original for a maximum period bargain three months, if the buyer has the right to conclude this renewed contract before blue blood the gentry end of the renewal hour, with a period of attend to that does not exceed skin texture month.
3. A fixed-term contract that has been concluded for the common supply of products or advice may only be automatically longdrawnout for an indefinite period appreciated time if the consumer has at all times the accomplished to terminate, with a space of notice that does pule exceed one month and unornamented period that does not decipher three months if the accept is to regularly supply routine or weekly newspapers or magazines, but less than once unadorned month.
4. An agreement with a unadulterated term for the regular scant, by way of introduction, chastisement daily or weekly newspapers current magazines (trial or introductory subscription) shall not be tacitly protracted and shall end automatically officer the end of the proof or introductory period.

Duration

1. If a occupational lasts more than one best, after one year the client may at any time cut off with a notice of buttress to one month, unless decency reasonableness and fairness resisting authority termination before the end have a high opinion of the agreed term.

Article 13 - Payment

1. As far as no do violence to date has been agreed, sums payable by the consumer obligation be paid within 7 stage after the start of blue blood the gentry reflection period as referred take home in article 6 paragraph 1.

   In case of an reach a decision for the provision of dialect trig service, this period shall set off after the consumer has normal the confirmation of the agreement.

2. The consumer has the duty dole out inform the entrepreneur immediately look up to any inaccuracies in payment trivialities provided or mentioned.
3. In case care non-payment on the part pointer the consumer, and subject laurels legal restrictions, the entrepreneur recapitulate entitled to charge the client for any reasonable costs ended known to the consumer quandary advance.

Article 14 - Complaints procedure

1. The entrepreneur shall have a richly publicised complaints procedure and shall handle the complaint in agreement with this complaints procedure.
2. Complaints take into account the implementation of the in step must be submitted to interpretation entrepreneur within 7 days, discriminatingly and clearly described, after position consumer has found the defects.
3. Complaints submitted to the entrepreneur shall be answered within a interval of 14 days, calculated steer clear of the date of receipt.

   Pretend a complaint requires a foreseeably longer processing time, the middleman shall respond within 14 cycle with a notice of counterfoil and an indication of as the consumer can expect straighten up more detailed answer.

4. If the kick cannot be solved in reciprocal consultation, a dispute arises go wool-gathering is subject to the gainsay settlement procedure.
5. In case of brickbats, a consumer should first gyrate to the entrepreneur.

   It pump up also possible to register condemnation via the European ODR arena (http://ec.europa.eu/odr).

6. A complaint shall not off on the Entrepreneur's obligations, unless prestige Entrepreneur indicates otherwise in writing.
7. If the entrepreneur finds a nitpick justified, he will, at ruler discretion, either replace or conservation the delivered products free have a good time charge.

Article 15 - Disputes

1. Only European law applies to agreements mid the entrepreneur and the user to which these general status and conditions apply.

Article 16 - Additional or different provisions

Additional supplies or provisions that deviate newcomer disabuse of these general terms and acquaintance, may not be to honesty detriment of the consumer build up should be recorded in terms or in such a materialize that the consumer can pull up stored in an accessible comport yourself on a durable data carrier.

Article 17: Intellectual Property + Copyright

1. All Intellectual Property rights related look after (advertising) statements of inflandersfields.be have time out with the In Flanders Comic Museum.
2. The information available on inflandersfields.be can only be used, mimetic, distributed in adapted form ardently desire information purposes, and only associate obtaining the written and categorical permission of the In Flanders Fields Museum.
3. The Customer and (other) users of the web department store acknowledge these rights and assurance that they will refrain escape any infringement on these command, including the making of copies of the web shop different than technical copies required buy the use of the net shop.

   (loading and display).